FAQ
Most frequent questions and answers
We are a subsidiary of NEM Insurance Plc, a leading provider of Non-Life insurance solutions in Nigeria, with assets of over N38bn. We offer a variety of health insurance plans including domestic plans, retail plans, TPA plans and global plans. Our head office is in Lagos at No. 199 Ikorodu Road Obanikoro Lagos, with regional offices in Port Harcourt, Abuja, Ibadan, Kano, Akure, Onitsha and Calabar.
Our health plans span from individuals (Retail), SME’s, Corporate, Diaspora to International health plans . We also provide cover for senior citizens and can customize health plans to suit your business need.
Our health plan is open to all income earners and individuals from ages 18 to 65 years either as retail or corporate platforms. However, we have a TPA (third party administration) plan for individuals above 65years.
The number of lives covered under the health plan is determined by the individual or organization at an agreed premium. Dependents such as children, are included based on their age: for corporate plans, dependents can be aged 0–25, while for retail plans, the age range is 0–18.
No, you can determine how many lives you wish to register.
NO, but plan can purchased for them as an individual /retail plan.
Minimum age is 18 years while maximum age is 64.
Premium is determined by the plan type chosen.
Cover starts as soon as premium is paid and confirmed. For our retail a waiting period of:
- 9 months for chronic illness, related chronic diseases, surgeries and cancer care and;
- 12 months for Obstetrics & Gynaecology including antenatal, delivery and post natal care (this will only apply in the first policy year).
Complete proposal form, passport photograph, evidence of payment, valid means of ID, and/or staff ID cards and medical history (for retail individuals).
You can speak to us directly through our sales executives, send us an email or chat with us on our website.
Yearly (per annum)
With our mobile app, you can choose the option of “change request” fill in the required fields and it will be effected within 24hours. Alternatively, you can channel your request to us via email customercare@nem-health.com
On our mobile app, you can choose the option of “Reimbursement request” , fill in the requirements and it will be processed within 24hours. Alternatively, you can channel your request via email customercare@nem-health.com
Yes, conditions caused by an Act of War, an Epidemic or Enrollee participating in a Riot, Civil Disobedience, autopsies, hormonal therapy etc.
Yes, you can access care from any hospital under your plan type coverage(roaming) at any given time. However, in cases of emergency (life threatening) you can access care at any hospital.
Your enrollee number is the same as your registered phone number.
It is a virtual clinic that gives you access to care without physical presence at the hospital. Our doctors consult with you online and give prescription and/ or advise further depending on the nature of care.
Our health plans are designed to accommodate individuals, SME’s and corporate organizations and can be tailored to suit your needs.
Kindly download from your google play store ( for android users) and IOS store( for apple users).
Please feel free to contact us on this line : 02013300150 ; 02013300151 ;02013300152 or
WhatsApp only : 08077284810
Email : customercare@nem-health.com
